What is this store's return and exchange policy?
NO returns. If you have an issue with your item, please e-mail me at JuliJinxi@gmail.com.
Do you accept orders placed outside of the US?
No. Sadly it takes a very long time to process the paperwork and it is not worth the high shipping costs. Sorry for any inconvience!
If you really want to place an order, you can e-mail me at email@example.com and maybe we can work something out!
How long will it take to receive my order?
My shipping days are on Tuesdays and Thursdays, and packages should arrive within 2-7 days. There will be two e-mails when I ship your order, one from Storenvy, and one from Paypal, and Paypal's e-mail will have the tracking code.
Where can I contact you for business matters?
You can contact me via customer support or my email: JuliJinxi@gmail.com
Will my international order be safe? Is there tracking?
Due to getting high volumes of e-mails regarding high shipping, I have set my standard shipping rate to be for regular, first class mail. This means it could take anywhere from 2-7 weeks to get there, and there is NO tracking code. I do not take responsibility if the package is lost.
If you are worried about your package being lost on the way, please e-mail me and I can give you a higher postage rate to pay for Priority Mail, which takes less time (usually about a week) and costs more.
Thank you for your understanding.