Store FAQ

• Where does this store ship from?

  California, United States.

• What is this store's return and exchange policy?

  Returns are only accepted if the item is defective. Exchanges are only accepted before the pre-order ends. Please email me with your first and last name, the items you want to trade and it's as simple as that. :)

• Do you accept orders placed outside of the US?

  Yep! Gladly :)

• How long will it take to receive my order?

  All items are purchased on a pre-order basis. Which means, your item won't be shipped until the pre-order is over. After it is over, please allow about 3 weeks, depending on your postal service.

• Where can I contact you for business matters?

  You can contact me via customer support or my email: JuliJinxi@gmail.com

• What's a preorder?

  A pre-order is a type of order you make for an item that is not in stock. Once the pre-order period ends, then all orders are shipped internationally to Jinx Me, then to you.

• I never received my order and it's been a month after the pre-order date, where is my item?

  Several things could have happened in this instance. The worst thing is that it could have gotten lost/delayed in the mail and may take a bit longer to get to you. Or, your order may have been lost due to a mistake in Storenvy's system. Very few of my orders have done this, but it's happened. Please feel free to contact me asking about your order if you think this could have happened to you. I'm always happy to help!