Where does this store ship from?
Your answer here.
What are your Customer Service hours of operation?
Our hours of operations are Monday-Fri and we can be reached at any time during those days.
Any customer support questions received during our offline hours, will not be responded to until the following Monday!
What is the sizing for your tights?
The sizing in our tights is FREE.
This means that they fit all sizes up to an ESTIMATED size of US 18/20.
We will have a more detailed response once feed back for our current batch comes back, but if your item does not fit you may be eligible for a full refund so just shoot us an email if their are any issues!
Hi! How can I stay up on the latest news??
Moon Kitty Productions is all over social media, so you can follow us on multiple platforms to keep up on the latest news on new releases, the status's of pre-ordered items, upcoming products and more at the following sites:
How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service.
International shipping delivery times may vary between 2 and 12 weeks.
Pre-orders can take any where from 2 weeks to 2 month's. This is important to note when you are ordering since Moon Kitty Productions does not accept returns once your pre-order has been made unless it applies to our Return and Exchange policies.
Moon Kitty Productions in no way has control over Manufacture shippments of stock so until the product is in stock, and released, your order is still in "pre-order" status.
Hi, I placed a pre-order for XXX a month ago and it still has not arrived, where is my product?
Pre-order means just that: Pre-order.
When an item is listed under this label, it means we have yet to have it produced, or it is not yet in stock, so it can take us as long as 2 weeks to 2 months before recieving the stock that then gets shipped out to our customers!
We have no control over any delays with our Manufacturers so we ask that our customers please have patience, and trust that their item is one it's way as fast as possible!
Do you accept orders placed outside of the US?
We sure do!
We do not choose shipping rates, and all shipping rates are liable to change based on USPS shipping rates.
This also means that tracking for INTL orders are also not available through USPS so purchase at your own risk.
Finally depending on foreign shipping policies, we may or may not be able to send your order through normal means, meaning specilized shipping charges may be billed to you if such a situation occurs, we will contact you via email and you will be required to send any extra shipping charges through paypal in order to have your items shipped out.
What is this store's return and exchange policy?
Any item that is broken or damaged may be returned for a Full refund for the value or monetary equivalent of payed purchase for said item.
Clothing items (tights, tshirts, etc) are only eligible for full refund if the product(s) **do not fit** and/or are damaged prior to receiving the product.
**All clothing returns are subject to the seller(s) discretion and the customer is not guaranteed a full refund or replacement.
Any and all returns or exchanges shipping and handling are liable to the customer.
**Pre-orders are NON refundable after purchase, and the store owner is not liable for any lost packages. Purchase at your own risk.
***Returns for fitting issues are only available for pre-orders and any/all others are purchased knowing the size limits are listed in descriptions.
Any other inquires please direct to customer service at: firstname.lastname@example.org