Store FAQ

• Where does this store ship from?

  We ship from Brazil and Mexico (Matucha's stuff). Your artwork and merchandise are packaged with great care to ensure that they arrive safely at their destination.

• What is this store's return and exchange policy?

  We offer posters, illustrations, notebooks, t-shirts, as well as both artist proofs of factory produced toys, and limited edition custom toys. We strive to make each one as perfect as possible, but due to the nature of the materials, some differences should be expected in each custom figure. All of them are packaged with great care, but if you are not completely satisfied with your purchase, please contact us explaining your issue and we will do our best to work something out.

• Do you accept orders placed outside of the US?

  Definitely yes!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.