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Rodney

Add ability to add tracking numbers to shipped orders?

Rodney posted November 28, 2011 14:16 ago

I searched for a previous post suggesting this, but couldn't find one.

I don't know if the "Mark As Shipped" button on the sellers side automatically sends out an email notifying the customer their order has shipped.

If it it does, cool :)

Is there a way to add the ability to allow the seller to copy and paste a tracking number into an input box so the customer gets a tracking number with their email notification?

With all the different shipping methods that are used, you could even auto link the tracking number in the customer's shipment notification email to a Google search since Google will automagically figure out what shipping method was used and give the user a link to the shipping company's tracking page.

If there's no automated email letting the customer know the order has shipped, maybe this could be added with the above features :)

8 Replies

  • SakuraDesign
    SakuraDesign said November 28, 2011 14:27 ago

    If you use Paypal to create a shipping label for the order, it will send an email with tracking information to your recipient.

    As far as I know, "Mark As Shipped" hasn't sent any emails to my customers.

  • Rodney
    Rodney said November 28, 2011 14:34 ago

    @SakuraDesign yes, that's true. But I don't use PayPal to create shipping labels, I use Endicia :)

    That's why I was figuring since there's already a "mark as shipped" option that an input box could be added there to provide a tracking number to the customer pretty easily.

    Just a suggestion that I thought might help others like myself :)

  • Adam
    Adam said November 28, 2011 16:38 ago

    Unfortunately "Mark as Shipped" is only a bookkeeping feature on the sellers end.

  • Rodney
    Rodney said November 28, 2011 17:27 ago

    @Adam so it doesn't send out any email notification to the buyer when the product is marked as shipped?

  • wagonofwonders
    wagonofwonders said November 28, 2011 19:35 ago

    Hmmmm, I think we definitely need this feature. Customer satisfaction is a must.

  • Kipakima
    Kipakima said November 28, 2011 20:31 ago

    I agree, the option to input tracking # is so important.

  • LoveTales
    LoveTales said November 29, 2011 01:48 ago

    I agree too :) that feature will be really nice.

  • Adam
    Adam said November 29, 2011 09:34 ago

    @Rodney no it does not at this point. I will definitely bring it up to the team.

    Thanks for the feedback!

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