Shop The World’s Most Creative Businesses

Join Open a Store
Back to Forums

Orders/Customer Support

Citlalli posted February 29, 2012 11:00

Hi there! Just wondering if Storenvy sends shipping notification emails after the order has been marked as shipped? Do we send them ourselves? Thank you!!

5 Replies
  • mallorieowens February 29, 2012 11:08

    You mark it as shipped...click on the order and there will be a place to click stating that you've shipped the order :)

  • RobertGlotzbach February 29, 2012 12:48

    Yes, I was wondering the same thing.
    So when you click the order as 'send', it will automatically send an email out to the costumer?

  • Citlalli February 29, 2012 13:20

    I sure hope so. I like to keep my customers informed on the status of their package. I know I like to keep track of all my orders....maybe it is my delivery mind kicking in? ;] {former UPS and FedEx delivery driver here}

  • Adam March 01, 2012 20:27

    Unfortunately right now it does not send an automatic notification to your customer, you must manually do so.

    That being said this is something we are absolutely going to add to the site. Anything that makes shopping more human and adds a personal touch is a must in our book.

  • LittleLady March 02, 2012 11:21

    If you mark it shipped on your paypal it sends them an e-mail that it's been shipped ! You can also add a delivery confirmation number so they can track it if they wish : )

Reply to this