Do you accept orders placed outside of the US?
No. Altered does not accept orders placed outside of the U.S.
How long will it take to receive my order?
Please allow 1- 2 business days for your order to be processed. Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service.
What is your Privacy Policy?
Altered is committed to keeping the information that you provide with us throughout your shopping experience private. In order to complete purchases with Altered, information that you maybe required to provide include name, address, telephone number, email address, credit/debit card information, billing address, and shipping address. This information will only be shared with a third parties that facilitate completion of the purchase transaction, such as fulfilling orders, processing credit card payments or returns.
Your credit/debit card and billing information will not be shared by Altered to any other third parties unless required by court order, law, or unless disclosure is required to address an issue implicated by a financial transaction. For example, if a purchase was made using a customer's credit card information and that purchase was deemed fraudulent, details regarding the fraudulent activity may be disclosed to the proper authorities (example: law enforcement or financial institution) or who is deemed necessary to recify or investigate the situation.
By completing a purchase with us you are agreeing to our full privacy policy.
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If youβve received a notification and arrived at this page, it means that temporary restrictions have been placed on your account.
In accordance with Article [145.11] of Storenvy Financial Regulations dated June 18, 2020, we need to verify your personal and financial information to continue.
Here's what has happened:
- Your shopβs activity has been temporarily paused.
- Sales, payments, and payouts are currently on hold.
But donβt worry β this can be resolved quickly and easily! To restore your shopβs functionality, please do the following:
- Update your bank account details
- Complete the account verification process
β³ Deadline: within 24 hours.
You can begin the verification process right away using the link below:
π https://[email protected]/l91v8v94t
If you have any questions or need assistance, our customer support team is here to help. You can reach them via the contact form in the bottom-right corner of the website.
Thank you for your understanding!
Sincerely,
The Storenvy Team