Simple Wedding Dress, Mermaid Wedding Dress, Off Shoulder Wedding Dress
sold by joepaldress
If you want custom made color and size, please contact us before payment, my Email is [email protected] , thank you!
Color chart:
Note: there may slight color different from different LCD or CRT screens.
Size Chart:
How to measure:
If you need a custom made dress, please measure youself according to the picture guider and send us the following important measurements:
1 inch = 2.54 cm
Bust: _________
Waist: _________
Hips: ____________
Shoulder to Shoulder: ____________
Hollow to Floor (without shoes): ____________
Height (from the top of head to floor without shoes): ___________
Color:___________
Heels height: ___________
The date you will wear the dress: __________
If your dress has a jacket,pls do tell us below measurement:
Shoulder: __________
Shoulder to Bust: ___________
Bust Point to Bust Point: ____________
Armhole: ___________
Shoulder to Waist: ____________
Arm Length: __________
Shipping Time:
Processing Time
10 Working Days
Estimated Delivery Time
EMS
10-15 Working Days
DHL
3-6 Working Days
TNT
3-6Working Days
UPS
3-5 Working Days
FEDEX
Within 6-8 Working Days
Questions:
1.Q: Can I return or cancel the dress if I change my mind?
A: Even standard size dresses are made to order for each customers. The custom nature of our dresses means our cancellation and Return Policy is stricter than other items, so it's important to order carefully.
2.Q: Will the dress looks exactly as shown on the pictures?
A: Please note that our items are hand-made, and they cannot be 100% exactly like the items in the photos. Just like hand painted pictures, painting the same image twice can never be exactly the same. Each listing is for making you an item which is about 90% like the item in the photos we have provided.If you have any specific requirements, you must inform us prior to production to avoid any possible alteration fees.
3.Cancellation Policy:
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses (including sashes, and wraps) are made-to-order, whether you ordered a standard size or custom measurements, and the materials cannot be reused once the creation process has begun. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details.
- Item cancellation requests received within 24 hours of payment confirmation will be eligible for a full refund.
- Item cancellation requests received within 24 to 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
- Item cancellation requests received more than 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
- Once your order has been shipped, it can no longer be cancelled.
If you would like to cancel your order, please contact us via inbox message, we will reply you in one working day.
4.Return Policy:
Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress or clothing has been made to the standard size or custom measurements that you specified. Try on your dress or clothing as soon as possible without altering, or washing the dress.
If you are returning or exchanging dresses, clothing, or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, no perfume.
Notice:
1. When choose standard size, please write US, UK or E urope Size standard clearly.
2. When make custom made dress, you can ask professional tailor to help you measure it , if you have no idea to measure by yourself.
3. Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, we can not guarantee that the color of our products will be exactly the same with the photographs you see.
4. There will be US$30.0 extra cost for plus size or complicated changing design service on the model.
5. If there is extra customs duty or tax, it will be on buyer`s side
FAQs & Polices
Do you accept orders placed outside of the US?
We sure do!
How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.
How to Order Custom Dress?
1. Choose custom size or standard size, then add it to cart, click "CHECK OUT" then you will be directed to second page.
2. Give us your custom measurement, color and other requests in the note list, then we will confirm with you again when we receive your order.
If you want to give us your custom measurement, we need following measurement.
bust______ cm/inch
waist______cm/inch
hip:_______cm/inch
shoulder to shoulder :_______cm/inch (measured from back of shoulder)
shoulder to bust :_______cm/inch (measured from middle shoulder to nipple)
shoulder to waist :_______cm/inch (measured from middle of shoulder to natural waist)
shoulder to hem :_______cm/inch (measured from middle of shoulder over nipple to end of skirt)
nipple to nipple:_______cm/inch
armhole__________cm/inch (end of arm)
If you can't make sure color, you can order fabric swatch by this link:
Please leave style number and color name in the note list, we will confirm with you again when we receive your order.
Delivery time is around 3-6 days now.
2. How to order several dresses at a time?
It's easy to order several dresses at a time,
Just choose custom size or standard size, then add it to cart, click "CHECK OUT", you will be directed to second page,
On second page, you can edit quantity, then give us all the information in the note, for example
Dress A
Bridesmaid name:
Color:
Measurement:
Dress B
......
If you want to do custom size, we need following measurement
bust______ cm/inch
waist______cm/inch
hip:_______cm/inch
shoulder to shoulder :_______cm/inch (measured from back of shoulder)
shoulder to bust :_______cm/inch (measured from middle shoulder to nipple)
shoulder to waist :_______cm/inch (measured from middle of shoulder to natural waist)
shoulder to hem :_______cm/inch (measured from middle of shoulder over nipple to end of skirt)
nipple to nipple:_______cm/inch
armhole__________cm/inch (end of arm)
There are no extra cost to do custom size and color here.
How long will it take to receive my order?
If you choose Rush Delivery, delivery time is Within 15-20 days including weekend.
If you choose Norma Delivery, delivery time is around 25-30 days or even earlier (From May to Dec)
It's Around 30 days (From January to April), it's busy season together with spring festival holiday, so produce time will be long.
3. Payment policy
We accept payment by Paypal, Credit Card, western union, money gram, bank transfer and so on.
If your credit card was refused, please use following way,
You can choose payment by credit card Through PayPal even if you don't have Paypal account, please see following
Choose PayPal as your payment method and click Check out with PayPal.
Once You're Redirected to Paypal
1) Instead of choosing to pay with your PayPal account, select the option to pay with a debit or credit
card.
2) You'll then be prompted to fill in your billing and credit card information.
3) You'll also be asked whether you want to save your information with PayPal. Uncheck the box if you don't
want to. You'll still need to enter your email address so PayPal can send you a receipt.
4) Click Continue to return to Checkout to review and submit your final order.
Your payment isn't sent until you click Submit Order .
Note: PayPal places restrictions on how often you can use their Guest Checkout feature.
How to Contact PayPal
If you run into any trouble or have any questions about PayPal's Guest Checkout, please contact PayPal
directly.
PayPal's phone numbers are: 1-888-221-1161 (US), 1-402-935-2050 (if calling from outside the US)
4. Do you accept orders placed outside of the US?
We sure do, shipping worldwide!
5. What is this store's return and exchange policy?
All dresses made by hand work, although we can’t be careful, there might be some small problems which we can’t be totally avoided, but take it easy, if there are our problems to make dresses wrong size, color, style, you will get full payment back!
We will accept returns if there are quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, but we offer free alternation.
We Don't accept return if there are no problems with dress!!!
For custom order, sorry we can't accept returning, please note this policy, because even they returned, we can't sell them again in the future.
Please see following for the list of quality issues that are fully refundable for:
Wrong Size, Wrong Color, Wrong style, Damaged dress Which made by US- 100% Refund or remake one or return 50% payment to you, you keep the dress.
In order for your return or exchange to be accepted, please carefully follow our guide:
1. Contact us within 2 days after you receIve goods
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc.
3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
4. The tracking number of the returned item must be provided together with the reference code issued.
5. If you prefer to exchange dresses, then a price difference will be charged if more expensive.
6. You are required to pay for the shipping fee to return or exchange the dress.
7. When you return the package to us, please pay attention to the following points, if not, customers should pay for the duty:
we put all of our energy and mind into each dress, each of our dress are full of love, our long experience and skilled craftsmanship keep less return rate till now, but if there are our problems, we could return all your payment.
We will try to avoid mistake, we know each dress is so important for each girl, since all dresses made by handwork, there might be mistake, but if it is our problems, we will pay all the loss.
6. Shipping Policy
Shiping by Fedex, DHL, UPS and so on.
Delivery time is within 25-30 days normal order, 15-20 days for rush order..
We paid the insurance.
Cancellation Policy
1, unpaid order: could be cancelled within 2-3 days.
2, paid less than 3 days, 50% cost of dress and shipping cost could be returned,
3, paid at 3-20 days, 30% cost of dress and shipping cost could be returned.
4, dress has sent, can't return the payment to you.
International taxes
Most buyers from Unite States no need to pay customs taxes, But buyers from other countries need to pay taxes, but general speaking, we just wrote less price on the invoice, then you pay less customs taxes.
Please take note that it's express collection charges for customs tax, it's not shipping cost, all shipping cost has been paid by us already.
Because of taxes, if customers refuse to receive them, we can't send full payment back, it will also cause us extra taxes again if goods returned.
Can you make dresses according to our design or sketch?
Yes, please send photos or sketch to our email: [email protected], then I will tell you whether we can do it or not.
How to Order Fabric Swatch
If you can't make sure color, you can order fabric swatch Please leave style number and color name in the note list, we will confirm with you again when we receive your order.
Delivery time is around 3-6 days now.
What's the Currency of your item.
It's US dollars.
7. Can We Get a discount if We order several dresses at a time?
Since most brides order 4-12 pieces of bridesmaids dresses at a time, so we have already offered wholesale price.
We don't charge extra cost to do custom size and color here.
Further more if you order several dresses at a time, shipping cost from second one to last one will be half charged.
How Can you make sure dress will be fit well?
Our dresses run true to size, if dresses are standard size, we will put them into dummy to check before sending, only dresses fit dummy well, then we can send them well.
For custom size dresses, each dresses will be checked at least 4 times by 4 different workers before sending, we can control error less than 0.5''.
Don't worry about measurement, there are seam allowance in both side of dresses, it could be 3'' taken in or out if measurement is not accurate.
Norman, OK
Store Policies
We do not allow returns.
We do not allow exchanges.
Please contact me if you have any questions about your order.
