What is this store's return and exchange policy?
If for any reason you are not satisfied with your purchase, we'll accept your return within 14 day upon receiving in original condition and packaging, for full refund. Return shipping at buyers expense. If package arrive broken or damaged, we'll cover your return shipping cost, by providing pictures for insurance claim to carrier of the damaged item or package.
Do you accept orders placed outside of the US?
We sure do!
How long will it take to receive my order?
Once shipped most domestic and US orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.
We ship all orders from Canada, by using a courier service /chit-chat express/ who's taking the packages over the boarder daily, and delivered by USPS. No custom delays involved, most packages arrive within a week.
The tracking code provided by email, takes a day or so to show on USPS website due to the scanning process.
Who's carving the products?
Every piece is our own creations, original signed and dated by me Gabriella. The gemstone pendants are my husband / Peter's / lapidary work and my wire wrapping. All gemstones are 100% natural and mostly self collected local specimen.
is custom carving available?
Yes of course, we always welcome your idea, however to find the right color and size stone might take a week, plus the carving time.
are the gemstone pendants natural stones?
We do not dye, color or alter our stones in any ways. All stones are 100% natural, no chemicals involved during the polishing process, only clean water to cool the diamond wheels.
The settings made of .925 sterling silver jewelry wire, what we acquire from certified supplier.