Store FAQ

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  We ship to every country in the world for free! Shipping times tend to vary depending on your geographical location. Here you will find some of our general shipping times sorted by country. United States 12-20 Days Russia 14-23 Days Spain 14-18 Days France 14-17 Days United Kingdom 20-40 Days Australia 13-20 Days

• How much is for shipping?

  Shipping is free worldwide!!

• WHY DON'T I GET A TRACKING NUMBER?

  Your order must be over $25 to qualify for tracking number. Where can I track my order？ You can track most registered airmail orders by using these websites: http://www.17track.net/index_en.shtml http://www.sao.cn/en/index/home.jsp Other tracking websites for your reference: Standard shipping tracking website (airmail): Singapore Post: http://www.singpost.com/index.php Hong Kong Post: http://app3.hongkongpost.com/CGI/mt/enquiry.jsp

• Why is my order shipped separately?

  There is a reason for that some items in your order are back ordered ones. We do not want to delay the delivery of the remains. So items in stock will usually be shipped in advance. Back ordered items will be shipped out timely once they are sourced later.

• Orders Placed During Chinese New Year

  Orders Placed During Chinese New Year Celebrations!!Orders placed between 25th January and 7th February from our Chinese warehouse will be delayed for 10-15 Business days due to the Chinese New Year. Operations will be back to normal by 7th February. Customer service and our UK, USA and Germany warehouses are operating throughout the period as usual. We apologize for any inconvenience. Thanks for shopping with us.

• Never Received Item!

  We are not responsible for any packages that are lost,stolen or delayed by the postal service. Contact your local postal service.

• DAMAGED PRODUCT

  Contact us and lodge a claim and send pictures once we receive it we will provide you a return code for the product and an address to return it, one we receive it then we can ship the replacement. All of our products are covered by a quality guarantee we offer replacement and repair on faulty products. However, please be aware that different products have different warranties. No returns or exchange on underwear or bra products.

• Do I Need To Pay Import Taxes And Tariffs?

  You are responsible for all import taxes and duties that may be charged when the item passes through customs.Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you’ve ordered from us arrive in your country. We advise you to find out about the local regulations prior to ordering from us. Designer Beauty cannot give you advice or information about tax rates and customs charges in your country. In order to make things cheaper we mark prices lower on the packages.

• Why I Was Asked For My CNPJ/CPF?

  Companies importing anything to Brazil are supposed to state their "CNPJ" number, and individuals are supposed to state their "CPF" number on invoices. So if you want us to ship your order to Brazil, please make sure you give us the correct "CNPJ" or "CPF" number, so the package can go through customs smoothly.

• How Long Is The Packaging/Processing Time?

  Your order will be processed and shipped within 1-7 business days we gather up all the items do strict quality-control tests and carefully package the items .You will receive an e-mail with shipping confirmation for your package as soon as your order has been shipped.

• Where is my packages coming from?

  Different warehouses worldwide we will be using the one closest to you.