Where does this store ship from?
What is this store's return and exchange policy?
We will try our best to provide our customers high quality products and good service,but if there is any problems, please dont worry.
You can read the Exchange and Return policy ,if you have any questions, feel free to contact us via email.
Exchange and return are accepted if the item you received is damaged.Please contact us via email attaching the pictures of the damage within 7 days of receiving the item.
Items must be in original condition for return.
We are sorry we cant refund for these reasons as below:
Incorrect size as your reason;
Slight color difference;
You dont want the item but the item has shipped.
For hygiene reasons,we are sorry we dont accept the return of socks&tights and underwears unless the quality problem.
If an item is out of stock, We will email you for exchange or refund you.
Do you accept orders placed outside of the US?
We sure do!
How long will it take to receive my order?
Order processing needs 2 to 4 bussiness days.
We try our best to ship the items within 72 hours.
You will receive a tracking number via email once it is shipped.
We use the Singapore or Hongkong airlines packet,it is more safe and fast than the other courier.
US ,Australia, New Zealand ,Britain,France,Germany,Italy
7-12 bussiness days
Other countries:10-12 bussiness days
Is this a safe site?
Thanks for visiting our store.We are a member of the website www.storenvy.com.You can check on http://www.storenvy.com/.http://www.storenvy.com/stores/102205-sweetbox-store of our sales.
We accept paypal payment, so please dont worry ,the paypal will protect your money.
Every parcel has a tracking number ,you can track your parcel online.
If you have any questions,feel free to contact us.
Is my money security?
Sweetbox is a fashion store opened on storenvy.
We accept the paypal payment only,the paypal can protect your money.
Paypal is a very reliable payment way for online buyers.
If you want to pay via credit card ,you also can pay through your paypal account.
Every parcel has the tracking number ,you can track your parcel.
Do you sponsor bloggers?
Yes,our store has just opened and we welcome bloggers to help us promoting our website.
At least 10k+followers are needed and our bloggers should have promotion experience.
If you are interested,please contact us via email.