Where does this store ship from?
We ship from Norwich, UK.
I live in Norwich, UK! Do you do local pick-up?
We sure do! Natasha, our Creative Director, will cycle to your house or meeting point to hand your jewellery over in person just email us: firstname.lastname@example.org
The PinPinFinds crew is always about doing craft sales, and also stocks to local shops. Check out facebook.com/pinpinfinds for all the info about events!
Do you accept orders placed outside of the US?
PinPinFinds prides itself in being a worldwide brand. We have shipped all across the UK, Europe and America. We have also shipped to New Zealand, Australia, Africa and Russia too!
How long will it take to receive my order?
All items are dispatched the next working day.
If you live in the UK, orders will be dispatched by First Class Mail. This usually takes between 2-8 days. We guarentee that it will reach you within 20 working days. If you wish to upgrade to Next-day Delivery then please send an email to email@example.com before you order.
If in the USA or Europe orders will usually take around 5-15 days. We guarantee that it will arrive within 30 working days.
Orders to other places may take longer- especially to Hong Kong, Australia, India and other counties. Please allow up to 35 working days for orders to arrive, as customs are much stricter.
What is this store's return and exchange policy?
Items can be returned within 60 days for an exchange or a gift card-please contact by email first, sorry but we don't accept refunds unless the product is faulty or gets lost in the mail.
If you have any queries, please don't hesitate to get in contact. We will always help! Just email: firstname.lastname@example.org
I want my order to arrive for Valentines, when do I need to order by? ***
UK- Order before Feb 9th
EU- Order before Feb 1st
USA- Order before Feb 1st
Rest of the World- Jan 26th
If you have any queries please don't hesitate to ask!
I don't know my ring size, how do I tell?
You can measure your ring size by getting a piece of string and wrapping it around your finger (not too tight though!), and marking where the string meets.
Then, take a ruler and measure in MILIMETERS how long it is.
You can use online converters, which will tell you your UK and USA measurements. Or, you can email me and I will work it out for you: email@example.com