What is this store's return and exchange policy?
There are no returns on underwear for hygiene reasons. Please check the sizing charts carefully.
What is your sizing?
Here is a link to our sizing chart: http://harebrained.tumblr.com/image/91457054104
If in doubt, size up! Nobody wants a tight waistband at that time of the month!
Do you accept orders placed outside of the US?
We sure do! Everywhere except Cuba, Iran, North Korea, Syria, and Sudan.
How much is postage?
The standard domestic shipping rate is $3 for the first pair, then $.75 for each additional pair in that order.
The Priority Mail rate (US only) is $6.00 for the first pair, then $.40 for each additional pair in that order.
The Canadian shipping rate is $7.50 for the first pair, then $.75 for each additional pair in that order.
The international shipping rate is $9.50 for the first pair, then $1.75 for each additional pair in that order.
How long will it take to receive my order?
We typically ship within 24 hours on weekdays. Most domestic orders take anywhere from 2 to 9 business days to arrive depending on the efficiency of your local postal service. Packages sent via Priority Mail (US only) take 1-3 days for delivery, depending on location. International shipping times may vary between 1 and 6 weeks (Shipping to Canada is usually 1-2 weeks, other places typically 2-4). For international orders only, we can ship via DHL for an extra charge. DHL delivers to most places in the world in 2-3 days.