Store FAQ

• Where does this store ship from?

  Your item will be shipping via the Huntington Beach or Fountain Valley post office in California.

• What is this store's return and exchange policy?

  Will accept returns for store credit, but first must be contacted within 7 days of receiving item. We do not facilitate exchanges. If you are returning the item and intending to get something else wait until you receive the store credit. Once the item has been received back by us we will issue store credit. Buyer must pay shipping to return the item to us, unless it is due to an error on our part.

• Do you accept orders placed outside of the US?

  As of right now we only accept orders from the US and Canada. Hopefully once the store continues to grow we will be able to offer international shipping!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service.

• How long is shipping lead time for Pre-Order?

  Typically with pre-order allow 7 days for packaging & handling before shipment due to order fulfillment, holidays, etc.

• What is the best way to get in contact with Metal Marvels?

  Email!! We answer emails almost immediately, so we highly recommend you try this first. MetalMarvelsStore@gmail.com

• Are Promo codes valid on previous orders?

  No unfortunately not. Even if we release a new code the same day as your order. You must use any promo codes at the time of purchase to get the discount. The system does not allow us to alter already placed orders.

• Shipping to Canada

  In shipping to Canada, unless you purchase the additional tracking, your item is only tracked by the customs order. Which shows that the item has actually been shipped. We are not liable for any packages lost in shipping to Canada. Also any duties that may be incurred by shipment are the responsibility of the buyer. (I mark them all as "gift" which shouldn't incur duties.)