Store FAQ

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks. Orders typically ship out the following Monday from when the item was ordered

• Do you have tracking numbers?

  Sometimes the post office gives them to me automatically, other times they do not. It's been a toss-up but when a tracking number is issued I will automatically include it in the shipping info. If you don't receive a tracking number, it's because I wasn't given one

• My package hasn't arrived yet! What do I do?

  Hang in there and give it some time. If your package hasn't arrived after 30 days since it was dispatched, it may have gotten lost in the mail. A couple of my orders have gotten lost whether it was due to back-up at the post office, holiday rush, or bad weather conditions. Other times, international orders may be withheld by customs which can delay it's delivery by a couple weeks, and I have no control over this. If by 30 days your order still hasn't arrived, contact me and I will replace your order at no charge and ship it out the following Monday with the rest of my orders.

• I received a replacement order and my original order finally arrived. Now I have two orders, what do I do?

  For inventory's sake it would be ideal to send one of the orders back to the return address, however if you think the extra products it'll make a nice gift for someone you know, feel free to keep them.

• Do you have [insert design]?

  If it's not displayed in the preview images, then it hasn't been designed and made yet! In the case of the dog and cat charms or maybe some Pokemon inspired charms, I just haven't gotten that far to design and have other breeds and species made yet! If a charm is sold out, I'll do my best to restock as soon as I'm able!