Store FAQ

• Do you accept orders placed outside of the US?

  We sure do! We ship orders worldwide.

• How long will it take to receive my order?

  We ship worldwide from Italy (Europe) and the shipment will take place within 5-10 working days starting from the received payment, and will be useful to prepare and process your order. You can find below the shipping times, please note that are estimated and not guaranteed. - Italy: Standard (No Tracking Info): 3-6 working days Standard (With Tracking Info): 5-7 working days Express: 1-2 working days - Europe: Standard (No Tracking Info): 5-20 working days Standard (With Tracking Info): 5-15 working days Express: 2-5 working days - United States: Standard (No Tracking Info): 15-28 working days Standard (With Tracking Info): 15-25 working days Express: 3-5 working days - Rest of World: Standard (No Tracking Info): 20-45 working days Standard (With Tracking Info): 20-40 working days Express: 5-10 working days

• Can I track my order?

  You'll be able to select at checkout the shiping method you prefer. Free shipping doesn't include tracking. Standard Shipping with Tracking and Express Shipping will provide trackign details.

• Do you do gift wraps?

  All designs are shipped in a rigid gift box with a silver logo + organza bag. You can request a special gift wrap in the notes box at checkout , in this way we'll add an extra black ribbon on the box, and we'll leave the cards inside blank for you to write a birthday wish.

• Do you accept custom orders?

  Absolutely yes! Custom orders are the key to satisfaction, we'll be more than happy to make your own custom jewel.

• Are the jewels handmade?

  Yes! All the jewels are handmade, so it’s also possible to ask for custom works.

• Are all the jewels anallergic?

  Yes! All jewelry are nickel and lead safe.

• Do you sell wholesale?

  Yes, wholesale prices and details can be requested at [email protected]

• I didn't receive a shipping confirmation yet, is it all ok with my order?

  You will receive an email to confirm your order and then a second email to confirm once your order has dispatched. If you do not receive this email please check your junk and promo folders.

• My order has not arrived yet, is it lost?

  While most of our shipments arrive within the designated delivery timeframe, it's important to note that certain parcels may encounter delays. These delays are often beyond our control and typically occur during the customs clearance process or due to high traffic holiday periods. If your parcel experiences extended delays beyond the specified timeframe, we recommend checking that the provided address is correct, and please don't hesitate to contact us. We'll gladly offer further assistance in resolving the issue.

• My tracking information has not updated recently, should I be worried?

  It's not unusual to see a lack of update for several days for international shipments and this can be due to several factors including normal transit and customs delays. For example after a parcel leaves the country of origin (Italy), the next update will be when the destination country receives the parcel, processes it and the releases it to the next facility, so several days could be needed.

• Will I be charged customs fees to receive my order in EU?

  No, EU customers will not be charged custom fees. All Taxes & Duties are already included.

• Will I be charged customs fees to receive my order?

  For international orders outside of the EU, it is important to note that customs or import duties and taxes may apply when the packages reach the destination country. The customer is solely responsible for any additional charges, such as taxes, fees, tariffs, import fees, and surcharges imposed by the destination country. Please be aware that Myril Jewels cannot be held responsible for these charges and cannot predict the exact amount, if any, that will be levied. To determine if any additional fees will be applied to your order, we recommend contacting your local customs office. By placing an order, you agree to accept responsibility for paying any additional fees upon receiving the package. If these fees are not paid in full and the order is returned to us, the outstanding charges will be deducted from the refund amount.

• Can I cancel my order?

  Yes! You can request a cancellation by contacting us within 24 hours of purchase. Once cancelled you'll receive the full refund, consider it can take some time for your bank or credit card company to process the refund.

• Do you do gift wraps?

  All designs are shipped in a rigid gift box with a silver logo + organza bag. You can request a special gift wrap in the notes box at checkout , in this way we'll add an extra black ribbon on the box, and we'll leave the cards inside blank for you to write a birthday wish.

• My item arrived damaged

  We're so sorry to hear that! Please reach out to us at [email protected] proving your order number and some photos. We'll find a suitable solution asap.

• I received my order but with a wrong/missing item

  We're so sorry to hear that! We take great care when packing your orders but from time to time there may be a mix up. Please reach out to us at [email protected] proving your order number and some photos if needed. We'll find a suitable solution asap.