Store FAQ

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  All the dresses are custom made,and it will take about 25-30 days to make. Rush shipping needs 3-7 working days. Standard shipping needs 10-25 working days.

• Whether rush order service is available?

  We do offer rush service,and please contact us first if you need this help. The cost will be different according to the time you need. This cost is paid for prior shipping and tailors who would like to work extra time to finish the dress. Packing: in order to save your shipping cost, each dress will be packed tightly with water proof bag . Shipping: by UPS ,Fedex,TNT or DHL etc.

• Which method is the best way to contact sales staff for help?

  Please email to [email protected] More directly, please contact our whatsapp for help: Sunny 0086 18862133194 Stacy 0086 18550894779

• What information should customers leave when they place order？

  1, Name 2, Mobile Phone Number ( This is very important, without phone number, dresses can't be shipped out.) 3, Correct address 4, Email ( We will send you confirmation emails when we process your order.) 5, Whatsapp Number ( This is very good if you have, we can communicate at any time for your order.)

• On what occasion will we cancel your order?

  1, Customers who don't leave phone number. 2, Customers who don't reply to our order confirmation emails.