Store FAQ

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  We need 3 working days to process the order information,United States、Canada: 7–12 business days Australia: 8–20 business days UK: 8–15 business days

• Shipping Policy

  At Little Maven, we are committed to providing reliable, transparent, and timely shipping for every order. This Shipping Policy outlines how and when your order will be processed and delivered, so you can shop with confidence. 1.Order Processing Time All orders are usually processed within 1–3 business days after payment is confirmed. Orders are processed Monday through Friday, excluding public holidays. Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Please note that processing time is separate from shipping time. 2.Shipping Destinations We currently ship to the United States, Canada, United Kingdom, Australia. If your country is not available at checkout, please contact our support team at [email protected] before placing an order. 3.Estimated Delivery Time Estimated delivery times may vary based on destination and shipping method: United States、Canada: 7–12 business days Australia: 8–20 business days UK: 8–15 business days These estimates are based on our logistics partners’ average delivery performance and may vary due to customs clearance, weather conditions, or peak seasons. 4.Shipping Fees Free shipping on all orders.(Only the following countries are included: USA, Canada, Australia, UK) 5.Tracking Information Once your order has shipped, you will receive a tracking number via email. Please allow 24–72 hours for tracking information to update, depending on the carrier. 6.Customs, Duties & Taxes International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities. These charges are not included in the item price or shipping cost. The customer is responsible for any additional customs fees, if applicable. Little Maven has no control over these charges and cannot predict their amount. 7.Address Accuracy Please ensure that all shipping information is correct and complete at checkout. Little Maven is not responsible for orders delayed or lost due to incorrect or incomplete addresses. If you notice an error in your address after placing an order, contact us immediately. We will do our best to update it before shipment. 8.Delayed or Lost Packages If your tracking information shows no updates or your order has not arrived within the estimated delivery timeframe, please contact us at [email protected]. Our support team will investigate with the carrier and assist you in resolving the issue as quickly as possible. 9.Contact Us If you have any questions about our Shipping Policy or your order, please reach out to us: 📧 [email protected] We aim to respond within 24–48 business hours, Monday through Friday. Thank you for shopping with Little Maven. We appreciate your trust and are committed to delivering quality children’s apparel with dependable service.

• Refund & Return Policy

  At Little Maven, we are committed to ensuring every user has a positive product and service experience. We understand that things don’t always go as planned, so we have a fair and transparent refund and return policy.. 1. Physical Products For physical products (Dresses, coats, T-shirts, etc., we are committed to providing you with high-quality items. If you are not completely satisfied with your purchase, we offer the following: Returns: You may return any unused physical products within 30 days of receiving your order. To be eligible for a return, the item must be in its original condition, unopened, and unused. No return handling fee.The customer is responsible for the return shipping costs. Refunds: Once your returned item is received and inspected, We will refund you within 7 business days using the original payment method. Exchanges: If you receive a defective or damaged item, please contact us within 7 days of receipt. We will happily offer an exchange or refund for the damaged product. 2. How to Request a Return or Refund To initiate a return or request a refund, please contact our customer support team at [email protected] with the following information: Order number Product(s) you wish to return or exchange Reason for return (optional) Our team will guide you through the return process and We will provide you with your mailing address and other necessary instructions.. 3. Damaged or Defective Products If your physical product is damaged or defective upon arrival, please contact us immediately at [email protected]. We require photo evidence of the damage or defect for verification. Once verified, we will send you a replacement or offer a full refund. 4. Cancellation Policy If you wish to cancel an order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be canceled. If you need to modify or cancel an order before it ships, we will do our best to accommodate your request.