Store FAQ
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Do you accept orders placed outside of the US?
Yes, we accept all the orders from any countries. We can ship worldwide.
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How long will it take to receive my order?
For custom items, we need time to process. So arrival time equals processing time and shipping time. Each item has different processing time. You can check processing time on each item page. By default, we ship via Airmail, which need 10-20 days to arrive at you. However, if you want to ship faster, you can contact us.
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How do I track my order once shipped!
You can your track package here: https://www.17track.net/en. It is international general shipping checking site. You can check airmail package and other fast express package.
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Where do I Upload My Pets Photos to you?
Very sorry Storenvy hasn't provided a plance to upload photos, so after you paid, we will contact you to provide us any your pet details. Please leave us a valid email or other contacts. Thanks so much for your understanding!
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Is the Custom Stuffed Animals Handmade?
Yes, all these custom stuffed animals are handmade. So we need some processing time.