Store FAQ

• Where is Tatanooki located at?

  I'm based in Jakarta, Indonesia

• Do you accept orders placed outside of the US?

  Yes, please check my Shipping Policies page for a list of countries I can ship to! ❗IMPORTANT❗ Before checkout, please include these in the "add notes" section : -Phone Number -Full Address INCLUDING zip codes -Email Without the info above, I won't be able to ship your items, thank you for your understanding!

• How long will it take to receive my order?

  I ship from Jakarta, Indonesia. Shipping can take anywhere between 2-4 weeks, depending on your local post office. Please check out my Shipping Policies page for more details!

• What can I do if my order arrives damaged or incorrect?

  Before shipping, I make sure that each item has no damage/errors. However, I'm only human ;w;. So if there was a mistake with your order, please feel free to reach out to me with an unboxing video, so we can discuss an appropriate solution! Unfortunately, orders that are lost or damaged during the shipping process are out of my control. But if it turns out the mistake was from me, I'll happily offer a refund or replacement.

• My order never arrived!

  If an order is returned, I'll offer either a refund (minus shipping), or a reship provided that you cover the new shipping fee.

• Can I request a replacement or refund of my order for personal reasons?

  I'm sorry! I don't offer a return or replacement unless it's an error from my end >.