Store FAQ

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Delivery times are estimated at 2-6 weeks depending on the postal service, destination, and customs Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 4 weeks. Pre-orders shipping delivery times may vary between 2 and 4 weeks for domestic orders and International orders. Please track your shipment as Personal Palace is not responsible for lost or stolen packages. If you wish to purchase insurance please contact Personal Palace prior to placing your order. Personal Palace is not responsible for delays in shipping due to adverse weather conditions, natural disasters, or shipping provider error. Any charges for returned orders due to customer error (incorrect address, refused/undeliverable orders, etc.) will be the responsibility of the customer.

• Can I cancel my order?

  Yes, you may cancel your order any time prior to the order being shipped. There is no fee for same day cancelations. However, any cancelation after that is subject to a $2.50 fee.

• How can I contact you?

  You may contact us through our email: [email protected]