Store FAQ

• Do you accept orders placed outside of the US?

  Please email us for overseas orders.

• How long will it take to receive my order?

  This is a side venture run by one single person. Our normal turnaround time is 3-7 days from when the order is placed, though depending on the workload of my day job this turnaround could vary. If you're ordering a recently released product, chances are you'll get it ASAP. If you're placing an order when we're not currently doing much, it might take a bit of time!

• What qualifies a product as a "pre-order"?

  In the case of Santapogue Media, when we put up pre-orders, the product is already in our possession. We don't like to make empty promises to our customers ("They still haven't arrived in the mail", etc.), so pre-orders are really just to follow the release dates we set. We will not ship your order out early, please don't ask. There are a lot of factors that go into setting a release date, and that includes my personal life and the workload I can put myself under.