Store FAQ

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  ● Processing time The time I need to prepare an order for dispatch is 3 to 4 days. ● Estimated delivery times - North America: 6-14 business days - Europe: 5-12 business days - Australia, New Zealand and Oceania: 5-12 business days ● Express delivery is 3 to 6 business days. I'll do my best to meet these delivery estimates, but I can't guarantee them. Actual delivery time will depend on the delivery method you choose.

• Who is responsible for Customs and import taxes?

  Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

• What to in In case of Shipping Delay?

  ● If there is a shipping delay and your shipment does not arrive within 10-15 days please contact me. ● Shipments may experience customs-related delays, in that case you might have to get in touch with your Customs office. ● I am always concerned about your package, so will help you out in any way I can.

• How and when will I receive Digital downloads?

  Once the payment is made, you will receive your digital download files via E-mail. It will be delivered within 12 hours.

• Do I need a Paypal Account to purchase?

  Nope. You can pay with a Credit/Debit Card through PayPal Guest Checkout without having a PayPal account.

• Do you have a custom model or design in mind?

  ● Great! Just contact me and I will get back to you with a design brief and quote. ● Please note: Custom orders are time consuming and this will be reflected in their price. ● I also take bulk order. ● You can also email me at [email protected]

• Instruction for Return Shipping

  ● If you wish to make a return, first please send me a message or E-mail me at [email protected] ● I strongly recommend that you send the product well packaged and in original condition as the buyer will be responsible for any damage due to loss in value. ● If possible, please provide a tracking number for the return shipment. ● If shipped internationally, mark it as "RETURNED GOODS" to avoid any Customs charges. Any Customs related charges on returned packages will be buyers responsibility.

• Care instructions

  ● Avoid keeping the paper artworks in harsh sunlight. ● Avoid keeping the artwork in a damp place. ● The finished DIY models are not toys and are meant for display only. ● For proper care, keep the model in a dry place with good ventilation.