Store FAQ

• Do you accept orders placed outside of the US?

  We are pleasant to accept your orders.

• How long will it take to receive my order?

  We provide low-cost shipping worldwide. It normally takes 2-3weeks to reach you. However, some places may take up to 12 weeks due to the efficiancy of your local post services. We can provide fast delivery as required. However, you may need to bear the shipping cost. If you need a fast delivery, please contact us. We strongly suggest our clients to add the tracking number service for additional $2.

• Free Gifts for Tracking Number?

  We are based in Asia. The inconvenience of location makes our shipping cost higher than other shops. To keep our shop attractive, we try to lower the prices by separating the "tracking number" as an additional order ($2) for different needs. But we strongly recommend our customers to add the tracking number. And we are happy to give free gifts to each order shipping with tracking number.

• What is "additional charge"?

  It is for the products that needs additional charges which will be mentioned in these special items. Normally it happens like this: A large and a small Teddy Bear Plush were put under one product because they look exactly the same but just the size is different. The price listed for checkout is for the small one (assumed $4). For purchasing the larger toy (assumed $8), you need to purchase 4 additional charge items to makeup the price. Add 4 of the item to your cart and then check out. Note: 1. Make sure you select the right product "large Teddy Bear need additional $4" before pay. Otherwise, it would be confused why you pay $4 more. 2. The additional charge item is free of shipping and only used to make up the right price for purchasing some special items (will be marked in the description of these items)