Store FAQ

• Where does this store ship from?

  O'Fallon, MO

• What is this store's return and exchange policy?

  If you are not satisfied with your purchase email tramcdermott@yahoo.com within 14 days of receiving your order. We will discuss the issues and make arrangements for your choice of a refund, store credit, new product shipped out, etc.

• Do you accept orders placed outside of the US?

  Yes! If you live outside of the U.S. please contact me at tramcdermott@yahoo.com so I can get you an accurate price for shipping, so you don't overpay.

• How long will it take to receive my order?

  Custom orders can take anywhere from 1 week to 2 weeks at the most to be completed depending on color choices and how big the order is. Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• Custom Orders

  I do take custom orders. If you are looking for a crocheted piece that I don't have in my shop please contact me at tramcdermott@yahoo.com, so we can discuss what you are looking for. I will see if I can make it and if not will recommend you to someone I think can. Just remember custom orders do take longer depending on the color choices and the amount of work needed to make your product. I will keep in contact with you so you know how things are progressing.

• How do I pay for an order? Is it secure?

  The Storenvy checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.