Where does this store ship from?
What is this store's return and exchange policy?
I take great care and pride in the construction of each and every item I create. But I'm not perfect so, if you should find a defect or flaw, making the item un-usable, please notify me within 3 days of receiving, and I'll gladly work with you to repair your purchase.
Do you accept orders placed outside of the US?
At this time, US and Canada orders only.
How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service.
What type of environment do the products ship from?
My home-based business environment is smoke and pet free. Common smells that fill the air are coffee, crayons, and pancakes.
Do you cater to Custom Orders?
Yes, absolutely! A big part of our product line comes from custom placed orders. For details on how to place a custom order visit>www.hilanimade.com>Ordering