Where does this store ship from?
I ship all products from Halifax, Nova Scotia, Canada.
Why have your shipping rates increased?
Canada Post increased its shipping rates as of January, 2013. The rate hike was particularly harsh for small parcel mail/oversized letter mail, which I relied on extensively to ship two items or less. At current rates, there is a negligible price difference between sending items out in a large padded envelope versus a small, sturdy box.
What is this store's return and exchange policy?
All sales are final and exchanges are not permitted. I understand that might sound harsh, but you should have a good understanding of what you're ordering at the time you place your order. Although I cannot be held responsible for items that have been damaged in transit, I will do what I can to address problems on a case by case basis. Please contact me within ten days of your kit arriving to report a missing part; I will send out a replacement as soon as possible!
How long will it take to receive my order?
Please allow 1-2 days for processing of your order. Once shipped, most items reach destinations in the US and Canada within two weeks. Overseas delivery will depend on distance, but for most locations, delivery occurs within 2-4 weeks.
I just placed a pre-order. When will it ship?
In most cases, a pre-order will ship within two or three weeks of the order date. If the time frame for delivery is further off, it will be noted in the item description. If you'd like an update on the status of your pre-order, please don't hesitate to contact me.
How do you ship your items within Canada?
All items within Canada are shipped via Canada Post's Expedited Parcel services, which is trackable and insurable.
How do you ship your items to the United States?
Items sent to the United States are shipped with Canada Post's USA Small Packet service (for shipments valued under $60), Tracked Packet - USA (for shipments valued between $60 and $100) or Expedited Parcel - USA (for shipments valued over $100). The latter two methods are trackable and include insurance.
How do you ship your items Internationally?
Most items sent overseas are shipped with Canada Post's International Small Packet service to keep costs reasonable; however, it is not trackable or insurable. Where the total value of the shipment permits it, shipments are made with Canada Post's new Tracked Packet - International service, which includes up to $100 insurance and is trackable. More expensive options are available; if you're concerned about your shipment, please contact me to arrange a shipping upgrade.
Do you accept orders placed outside of the US?
Yes. I am based in Canada and will ship to anywhere that Canada Post delivers.