Where does this store ship from?
What is this store's return and exchange policy?
If, for any reason, you are not satisfied with your purchase, plese contact me and we will work out a solution. I am a one woman business and this is my bread and butter, so I make sure that my customers are happy with their purchases.
I am not able to refund shipping costs and the buyer is responsible for the costs that are related to shipping item(s) back and items MUST BE sent back insured.
Do you accept orders placed outside of the US?
How long will it take to receive my order?
♥♥IMPORTANT♥♥: Once I receive the payment, I ship your rings in 4 - 5 BUSINESS days, in a gift box, in recycled bubble mailers via THE GERMAN POST (Deutsche Post) -
Shipping times will vary depending on the destination. I will email you with your customs label number when I ship your package.
The German Post (Deutsche Post) is pretty efficient, and orders to the U.S. (east coast) should take between 5-10 business days to arrive; orders to the U.S. (central and west coast) may take up to 2 or 3 weeks to arrive.
Holiday shipping will most likely be a bit longer. Insurance is at the discretion of the buyer (leave me a message at checkout if you would like to add this)
What if anything else is wrong with my order?
First, check the <a href="http://www.storenvy.com/help/buying">Storenvy Buyer's FAQs</a> for answers to a few more common questions. If all else fails, use the Contact form of the store you placed your order with.