Store FAQ

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  ♥ Please allow 2~7 days for your order to be processed. You will receive a confirmation order once it's shipped with a tracking number if it's available for your country. A lot of the time some suppliers do not offer a tracking number if it's free shipping. ♥ Shipping delivery times may vary between 2 and 6 weeks. ♥ We ship directly from our suppliers in Asia to offer a low price and free shipping to most countries. If you buy multiple items, you might receive some products of your order in separate packages. ♥ Since the products are shipped from our suppliers in Asia they have to go through customs and although it is very unlikely it is still possible they are delayed or returned. If this happens we will gladly give you a refund. ♥ Also, please keep in mind that the shipping speed also depends on the efficiency of your local postal service.

• When do you reply emails?

  We respond e-mails Monday~Saturday.

• How do I pay for my order?

  The Storenvy checkout process uses PayPal, one of the most trusted online payment solutions on the web.

• Can I cancel my order?

  ♥ You can cancel the order or change the adress no more than 1 day after placing the order. ♥ Please contact us as soon as possible if you wish to cancel your order [email protected]