Store FAQ

• Where is the store based?

  Guangzhou, China New York, USA

• Do you accept orders placed outside of the US?

  We sure do!

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order

• How long will it take to receive my order?

  Note that ALL orders will take about 5-7 days to process!  ----------------------------------------------------------------------------------------- USA orders: - ePacket/USPS (free): 7-15 business days after shipping out. - Express shipping (free for orders over $150): 3-7 business days. Business days do not include weekends! --- CA AU UK FR DE IL NO orders: - China Post(free): 10-20 business days after shipping out. Sometimes tracking information do not update for these countries. Please wait out the full 20 business days before contacting us! - Express shipping (free for orders over $150): 7-15 business days. Business days do not include weekends! --- Other countries' orders: - China Post: 7-20 business days ,depending on the country. - Express shipping (free for orders over $150): 3-7 business days. Business days do not include weekends! --------------------------------------------------------------------------------------------- If you have not received your package after the noted time above, please send us an email and we will sort out the situation.  Email: [email protected]

• Can I combine coupons?

  No. You can only use one coupon.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly. We will try our best to fix the problem as customer satisfaction is our number one priority! Email: [email protected]

• I am not satisfied with my order, can I exchange or refund my purchase?

  Please read our Return and Exchange policies!