Store FAQ

• Returns & Refund policy

  Because all the orders are made to order, unfortunately returns and refunds are not possible.

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Free Shipping. We ship The Item Worldwide by the International E-packet. We'll dispatch The Parcel within 1-4 business day after receiving the buyer’s clear payments by Paypal. It's estimated to take 15-20 working days to receive it by International mail. Customers can track it according to the Waybill Number.

• Need I pay the customs tax?

  No. Customers needn’t pay any tax.

• Do you accept Paypal?

  We accept payments via PayPal. Please ensure for your correct shipping address in the PAYPAL NOTES SECTION.

• What if my purchase is out of stock after the order has been placed?

  If your order is out of stock, we will contact you right away and offer either a payment refund or an item exchange.

• For urgent orders, is it possible to ship by DHL?

  Yes. We can. For urgent orders we also ship by DHL which takes 4 to 6 working days world wide or by Fedex world wide. Both express shipping are available at an additional cost. Send me a message before purchasing if you want to upgrade your shipping method.

• How to choose the suitable shoes sizes?

  Please compare the detailed sizes before you buy. If your foot is wide, it is recommended to buy one more size.